Services
Contact Center Solutions.
Rakaaiz is your trusted partner for fully customizable contact center solutions on-premises or on the cloud!
Tailor-made solutions for your business.
Rakaaiz contact center solutions are 100% tailored to your needs. Our solutions are made to boost effective communication with internal and external stakeholders taking your brand to the next level.
As a gold partner of Vocalcom and 3cx, we will provide you with the right tool for your needs.
Depending on your needs, we will provide contact center agents, supervisors, auditors or managers.
We would manage the end-to-end operations of the contact center and get started in no time.
Build Your Omni-Channel Contact Centre with Rakaaiz
Effortless customer engagement across all channels including calls, social media, email, live chat, sms, and web forms.
Omni Channel Experience
Effortless customer engagement across all channels including calls, social media, email, live chat, sms, and web forms
Inbound and Outbound
Improve agent productivity with flexible, all-in-one cloud call center software for smarter customer service management and greater call campaign impact.
Artificial Intelligence
Integrate artificial intelligence into your contact center to increase customer satisfaction and bring more intelligence to your interactions
Our nearly 500 committed staff members are ready to help.
1. Interface
Manage all customer interactions with a unified interface
The omnichannel contact center provides a single cloud and on-premises platform for all customer interactions, across all channels, and improves your agents’ efficiency. Start discuting on one channel and switch to another to provide an effective and seamless response to each customer request, or add another channel with just a few clicks.
2. Control
Supervise your performance across all channels
Rakaaiz’s omnichannel contact center features real-time dashboards and activity reports spanning all channels, all within an intuitive interface, optimizing your agents’ efficiency on each channel. Our smart tools facilitate quick decisions and improve customer satisfaction!
3. Productiviy
Increase productivity with media blending
Your agents can use the media blending capabilities of our omnichannel contact center to manage several channels during the same time frame: phone, chat, email, WhatsApp, SMS etc. Their versatility improves and so does your flexibility, making it easy to adjust to contact volumes on each channel.
Clients
Contact us to secure your IT needs.
Let’s collaborate and make an impact with our cross-discipline approach to design and deveopment.